Delivery Policies Delivery Arrangement
- Self-pickup in Kwun Tong store (Room 1707, 17th Floor, Nanyang Plaza, 57 Hung To Road, Kwun Tong): Free
- SF Express - cash on delivery, the customer pays the shipping fee when picking up the package
Delivery Charge (Sales amount below $3,000)
|
District |
Fee (For Reference Only) |
|
Kowloon |
$200 |
|
Central, Western and Eastern Hong Kong Island |
$250 |
|
New Territories (except Sai Kung, Yuen Long, North NT and Islands) |
$300 |
|
Sai Kung, Yuen Long |
$350 |
|
Ma Wan |
$400 |
|
Discovery Bay, Tung Chung and Park Island |
$400 |
|
Islands |
- |
All delivery services are restricted to the following conditions:
- In case you are not home at the point of delivery, a HKD 200 fee will be charged to reschedule.
- Walk-up surcharge per item shall apply for delivery locations with staircase entrance only or item(s) not transportable using the lift at your residential building because of its size.
Delivery Charge (Sales amount over $3,000) -- Free
(Except Ma Wan, Tung Chung, Discovery Bay, and Park Island)
|
District |
Fee (For Reference Only) |
|
Kowloon |
free |
|
Central, Western and Eastern Hong Kong Island |
free |
|
New Territories (except North NT and Islands) |
free |
|
Ma Wan |
$80 |
|
Tung Chung |
$120 |
|
Discovery Bay, and Park Island |
$200 |
|
Islands |
- |
For buildings without lift or for product that can only access through staircases, there will be additional delivery charge as below table(Depends on the order quantity, please contact KLT for quote).
|
1 Step or more |
HKD 150 |
|
1/F |
HKD 300 |
|
2/F |
HKD 600 |
|
3/F |
HKD 900 |
|
4/F |
HKD 1200 |
|
5/F or above |
contact KLT for a quote |
Delivery Service Arrangement
- Delivery service is not applicable to restricted areas, road which prohibited truck weighted 5.5 tones (Hong Kong) or above, apartment under renovation, exhibition site, warehouse, hotel, boat house/boat, construction site, container terminal, addresses where goods delivery have to go through the balcony.
- Service covers addresses only within a 100m parameter of the unloading point. For addresses outside the prescribed scope > 100m, HKD$200 surcharge will be collected and receipt will be provided by KLT authorized delivery service provider.
- In case of bad weather conditions, serious flooding or blocked or closed roads, the deliveries may be delayed or suspended. KLT will contact the affected customer via phone for rescheduling of delivery.
- No returns are accepted. If the product has quality problems due to factory defects, Customers must contact KLT before signing the receipt documents. If KLT confirms that the quality problems are caused by factory defects, KLT will arrange further inspections, and products that have been replaced by parts will not be replaced.
Quality issues do not include the following situations:
- There are differences between the goods and the photos due to the natural characteristics of the materials or the materials made by humans, such as color difference, leather grain, wood grain and fabric carding.
- Damage caused by improper installation, use, storage or accident, as well as normal wear and tear.
- Goods that customers have installed, disassembled, modified, and moved by themselves.
- If the customer discovers that the product has quality problems due to factory defects after signing the receipt documents, and even needs to replace parts or repair, the customer must bear the freight.
- Delivery on Monday to Saturday office hours(9am to 6pm)
- No Delivery on Sundays and public holidays
- KLT reserves the right to make the final decision on all inspection fees, transportation fees or demolition fees to be collected.
-
All the dimensions approximation, please allow 1mm to 3mm difference.
-
KLT reserves the right to correct errors and misprints and to change product specifications.
*If for any reason we are unable to supply the goods will be full refunded to you.
If you have any questions regarding our delivery fees, please feel free to contact us at LT68@KLTJP.COM or 3611 2738.
Shipping fee (spending amountless than $3,000)
DistrictDistrict |
feeuse(for reference only) |
|
KowloonDistrict |
$200 |
| Central and Western District of Hong Kong Island |
$250 |
| New Territories (except Sai Kung, Yuen Long and outlying islands) |
$300 |
|
Sai Kung, Yuen Long |
$350 |
|
Ma Wan |
$400 |
|
|
$400 |
|
Outlying Islands |
- |
Shipping fee (spending over $3,000) -- Free
(except Ma Wan, Tung Chung, Discovery Bay and Park Island)
DistrictDistrict |
feeuse(for reference only) |
|
KowloonDistrict |
Free |
| Central and Western District of Hong Kong Island |
Free |
| New Territories (except outlying islands) |
Free |
|
Ma Wan |
$80 |
|
Tung Chung |
$120 |
|
Discovery Bay, Park Island |
$200 |
|
Outlying Islands |
- |
All delivery services are subject to the following conditions:
- If you are not at home upon delivery, we will charge a fee of HK$200 to reschedule.
- A door-to-door surcharge per item should apply to delivery locations with stair access only, or items that cannot be transported using an elevator in your building due to their size
For buildings without elevators or products that can only be accessed by stairs, an additional shipping fee will be charged(The charges are as follows, depending on quantity, please contact KLT if you have any questions.)
|
Level 1 or above |
HKD 150 |
|
1/F |
HKD 300 |
|
2/F |
HKD 600 |
|
3/F |
HKD 900 |
|
4/F |
HKD 1200 |
|
5/F or better |
The fee is negotiable, please contact KLT |
What you need to know about delivery service arrangement
- Areas where delivery services cannot be provided include: restricted areas, road sections where trucks of 5.5 tons or more cannot enter, exhibition venues, warehouses, hotels, decoration units, houseboats/ships, construction sites, container terminals, and goods that must be exposed Places where the platform is hung into the house or where the on-site environment does not allow the delivery of the purchased goods. If the goods need to be delivered to the passenger terminal, the customer must arrange the sea delivery and loading and unloading of the goods by himself
- The delivery service charge is within 100 meters between the unloading point and the delivery address, otherwise the dispatched delivery team will directly charge a handling fee of HK$200 and provide a receipt.
All transportation services are arranged by KLT. If no one answers the delivery address on the day of delivery, a delivery fee of $200 will be charged due to the need to arrange delivery again, depending on the payment area.
- Since the delivery service is arranged in the form of outsourcing, all damages caused by the delivery process and installation (including the building facilities of the delivery address, the customer's home facilities, decoration and supplies), the customer must discuss with the transport personnel to resolve it scheme, KLT will not participate in it.
- If there is bad weather, severe flooding, road blockage or closure on the day of delivery, the delivery service may be delayed or suspended. We will contact the customer by phone to make arrangements.
- If the distance between the delivery address and the permitted parking location is more than one street or 100 meters is more than one unit, an additional fee will be charged for the delivery service ($200).
Returns are not accepted. If the product has a quality problem due to a factory defect, the customer must contact KLT before signing the receipt document . If KLT confirms that the quality problem is caused by a factory defect, KLT will arrange further inspection and replace the parts Repaired products will not be exchanged or refunded .
Quality problems do not include the following:
|
|
|
Shipping |
It takes one month to one and a half months to ship the product. |
|
Returns |
No returns accepted |
If you have any questions about our delivery charges, please feel free to contact us at LT68@KLTJP.COM or 3611 2738.
For buildings without elevators or products that can only be accessed by stairs, an additional shipping fee will be charged(The charges are as follows, depending on quantity, if any question, please contact KLT )
|
Level 1 or above |
HKD 150 |
|
1/F |
HKD 300 |
|
2/F |
HKD 600 |
|
3/F |
HKD 900 |
|
4/F |
HKD 1200 |
|
5/F or better |
The fee is negotiable, please contact KLT |
What you need to know about delivery service arrangement
- Areas where delivery services cannot be provided include: restricted areas, road sections that cannot be entered by trucks of 5.5 tons or more, exhibition venues, warehouses, hotels, decoration units, houseboats/ships, construction sites, container terminals, and goods that must be hung from the balcony to enter the house The location where the internal or on-site environment does not allow the delivery of the purchased goods If the goods need to be delivered to the passenger terminal, the customer must arrange the sea delivery and loading and unloading of the goods by himself
- The delivery service charge is within 100 meters between the unloading point and the delivery address, otherwise the appointed delivery team will directly charge a handling fee of HK$200 and provide a receipt
All transportation services are arranged by KLT. If there is no one at the delivery address on the day of delivery, a delivery fee of $200 will be charged due to the need to arrange delivery again, depending on the payment area.
- Since the delivery service is arranged in the form of outsourcing, all damages caused by the delivery process and installation (including the building facilities of the delivery address, the customer's home facilities, decoration and supplies), the customer must discuss with the transport personnel to resolve it scheme, KLT will not participate in it
- If there is bad weather, severe flooding, road blockage or closure on the day of delivery, the delivery service may be delayed or suspended We will contact the customer by phone to make arrangements
- If the distance between the delivery address and the allowed parking location is more than one street or 100 meters is more than one unit, an additional fee will be charged for the delivery service ($200)
No returns accepted If the product has a quality problem due to a factory defect, the customer must contact KLT before signing the receipt document . If KLT confirms that the quality problem is caused by a factory defect, KLT will arrange further inspection and replace the parts Repaired productsNo exchange or refund
Quality problems do not include the following:
|
|
|
Shipping |
The product takes one month to one and a half months to ship |
|
Returns |
No returns accepted |
If you have any questions about our delivery charges, please feel free to contact us at LT68@KLTJP.COM or 3611 2738